A good and hopefully, infrequent apology heals: “I’m sorry. It’s my fault. What can I do to make it right?” A bad and sadly, frequent apology hurts: “Sorry, (insert random excuses) If only (insert description of random excuses) One day, when (these cursed random excuses) are gone, things will get better.
One apology accepts responsibility. It promotes forgiveness and hopeful change. The other shifts blame and hinges future personal transformation on unpredictable circumstance. One builds confidence with sincerity. The other ruins it with excuses. -PS